Introduction: Capital Collections, Inc. was founded in 1991 with a commitment to providing material results in the debt recovery process. Since that time, Capital Collections has developed into an experienced, full service collection firm with a local focus.

Local Focus for Local Business: Like our clients, we are a North Country business who not only employ North Country residents, but also know the realities, customs, and procedures for effective collections in the North Country. At Capital Collections, Inc., our focus is local so our clients know their accounts will be receiving our undivided attention.

Service Commitments: Capital Collections, Inc. is fully dedicated to Client service. Striving toward complete customer satisfaction, CCI guarantees contact with Client referrals within two days of receiving the account. CCI understands that collection accounts do not improve with age and we provide decisive action to collect your accounts.

Questions and Concerns Procedure: Understanding that questions and concerns about collection accounts are inevitable, we have taken the initiative to develop a procedure for quickly resolving Client questions and concerns. All such concerns are immediately referred to senior management who can provide a same day response.

Collection Procedures: Capital Collections employs an aggressive mix of contacts with client referrals including an increasingly urgent series of letters combined with telephone calls designed for maximum results. Additionally, records are maintained of each contact along with the conversations for use if litigation is necessary.

Quality Control: Capital Collections, Inc. is committed to quality control to insure not only that Client needs are met, but that Client confidences are kept and that risk to the client for unlawful or unethical practices is thwarted. Toward that end, CCI encourages, provides and demands continuing education for its collection staff and provides oversight to comply with the Fair Debt Collection Practices Act, New York State Debtors and Creditors Law, the Automatic Stay provisions of the United States Bankruptcy Code, and the Disciplinary Rules and Administrative Provisions governing the unauthorized practice of law. Additionally, CCI boasts attorney review of correspondence, documentation, and record keeping to maximize recovery for clients.

Disaster Recovery: Capital Collections, Inc. understands the value of data and the complications involved in lost data. CCI maintains both on site and off site redundancy to guarantee lost data is not a concern for our Clients.

Expansion: Capital Collections, Inc. is poised for growth. CCI has recently moved to larger offices and upgraded our technology for superior service to our clients. We have the ability and resources to grow with our clients’ existing and future needs.

Technology: Capital Collections, Inc. possesses the most current technology to manage our collection efforts. Our current system, from automated mailings, data storage and tickler procedures, to electronic skip tracing and electronic data interchange (EDI) we continually upgrade our in house network to meet the needs of our expanding client base. Additionally, to facilitate data transfers, our staff is equipped to manage different databases to utilize the data transfer vehicle that is most cost effective and comfortable for our clients.

Experience: Capital Collections, Inc. is an experienced collection agency. Since our inception, we excelled in providing collections for difficult accounts. Our client list includes Beneficial New York, Inc., Beneficial Homeowner Service Corporation, Seacomm Federal Credit Union and First National Bank. Additionally, we have experience in both medical and dental collections and the unique collection challenge of unsecured medical collections.